[Outside UK] My order hasn't arrived yetUpdated 8 months ago

International orders are sent on a 7-15 business day service, which would be 21 calendar days. The orders leave us, in the UK, and then go into the international mail network. They have to pass through a lot of distribution hubs, airports, companies, and hands, to get to you, and so they are liable for a lot of different types of delay. At peak times, such as around Black Friday & Christmas, delays can be longer. Please allow up to 20 business days for your order to arrive before contacting us to ask where it is. Remember, we can only see what you can see on the tracking. Customers in say, California, will receive orders later than customers in say, Washington – simply because their order has many hundreds of miles further to travel.